who-we-are

Who Are We?

Our Executive Summary

Established in 1997 by the Government of Zimbabwe originally to provide internet connectivity to the government, the academia and research sectors, ZARNet’s success is associated with commitment to its embracing of modern technologies and world class standards that have resulted in our provision of unparalleled ICT services to our stakeholders. We are a nationally accepted reference for stable and reliable corporate internet services.

ZARNet’s strength is built on solid partnerships established in the industry through ICT linkages. With service excellence and customer satisfaction at the centre of our growth we are committed to providing world class services that are second to none.
We remain an acceptable referee to the academic and research sector, then established in 1997 by the Government of Zimbabwe. ZARNet has provided cutting edge technology in its mandated sectors resulting in improved quality of research, academic output and educational development. By committing your school, university and research institution to getting ZARNet services you are making a giant leap into the digital world that will make a complete change to the quality of your output.

Mandate & Licencing

The Zimbabwe Academic and Research Network (ZARNet) was birthed in 1997 through the Research act of 1986, under the Research Council of Zimbabwe to provide Internet and ICT services to the academic and research sector which include kindergarten schools, primary schools, secondary schools, vocational training colleges, university, tertiary colleges, research Institutions, government institutions, and affiliate institutions.

ZARNet operates as Zimbabwe’s National Research Education Network (NREN) by holding a special category Internet Access Provider (IAP) class A licence specific to ONLY servicing the academic and research sectors. ZARNet is by virtue of this licence compelled to provide services on a cost recovery basis and not on a profit making basis.

ZARNet is in the process of becoming a member of Ubuntu Alliance which is a network for NRENs

What Drives Us

We are driven by our Unique Vision and Strong Mission in attaining the Goals of our Organisation and Stakeholders.

Vision

Our Vision as ZARNet is bo be one of the leading ICT solutions provider by 2022

Mission

To provide reliable and sustainable Internet Connectivity and other converged ICT Solutions to the Academic, Research and Educational Institutions, plus other Government Organs in Zimbabwe.
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Values

Our actions and motivations will be driven by the following principles : Integrity, Efficiency, Innovation, Leadership, Teamwork, Accountability, Client Value Creation.

Company Values

Our actions and motivations will be driven by the following principles:

  • Integrity
  • Efficiency
  • Innovation
  • Leadership
  • Teamwork
  • Accountability
  • Client Value Creation

We hold ourselves up to the highest ethical and professional standards. We will always conduct ourselves in a transparent and ethical manner. We are honest and serve our diverse clients with diligence and commitment.

We strive for good organisation in what we do, in order to raise productivity to a level where our customers enjoy unmatched service at the most affordable cost.

We always seek to originate and advance modernity, break stagnation and revolutionise our communities in as far as converged ICTs are concerned. In addition, we constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and derive innovation. We surrender ourselves to the conviction that the only constant element in life is “change” and we believe that in order to stay relevant we must constantly improve with society’s changing needs.

We are driven by the desire to be ahead of the current ICTs advancements in the communities which we serve. We also believe in personal humility as we render ourselves as obedient servants to our distinguished clients. Further, we believe in providing advisory services to our various stakeholders.

We believe in working as a group bound by strong and unshakable relationships to guarantee delivery of high quality products and services to our customers, on the basis that 1 + 1 is not always 2.

We believe in being responsible and transparent in everything that we do.  We are accountable for all our actions in all our business transactions for our mandate delivery, drawing our strengths from the pillar of business ethics.

We want to enable our clients to become high-performance businesses. In order to create long-term relationships with our clients, we aim to be responsive and relevant by consistently delivering value to our customers. We want to walk alongside our customers, to grow with our customers and to create win-win solutions for both parties.

Why choose ZARNet?

Each type of hosting service we provide is further optimized performance tweaks

We strive to offer the best solution for your business and impartial advice at an honest price. We are constantly investigating new technologies and recommend them when they make sense.

We listen, we discuss, we advise and we love nothing more than working on a great project with a fantastic client. We care about our clients and can often be found working out of hours to get everything ‘just right’!

We bring to your table what most companies struggle to; Experience! We have been operating since 1997 and have years of knowledge and experience that we bring to the table.

We pride ourselves in the large pool of skills we offer our clients; whether it’s a website, internet solution or  system development or custom programming we like to keep everything under one roof to make it easier for our customers.

Customer Promise

Our strength is built on solid partnerships established in the industry through ICT linkages:

Our promise to you.

ZARNet promises provision of world class services that are second to none; with service excellence and customer satisfaction at the centre of our growth.

Our Partners

ZARNet’s strength is built on solid partnerships established in the industry through ICT linkages.

  • MICT
  • portnet
  • tech equity solutions
  • mopse

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